Last updated: August 2026At Modhumala, customer satisfaction is our priority. If you experience any issues with your order, we're here to help. Please review our return and refund policy below.

1. Return Eligibility

You may request a return or exchange if:

• You received the wrong product.
• The product was damaged during delivery.
• The product has a manufacturing defect.
• The product delivered is significantly different from the item you ordered.

To be eligible, the product must:

• Be unused and unwashed.
• Be in its original condition with all tags and packaging intact.
• Be reported within 48 hours of receiving the order.

2. Non-Returnable Items

Returns or exchanges are not accepted for:

• Products damaged due to misuse or improper care.
• Items that have been used, washed, altered, or have missing tags.
• Change of mind after delivery (unless otherwise stated).
• Minor color variations caused by screen settings or photography.
• Slight irregularities in handloom fabrics, which are part of their authentic craftsmanship.

3. Return Process

To request a return or exchange:

1. Contact our customer support within 48 hours of delivery.
2. Provide your order number and clear photos of the product.
3. Our team will review your request and provide further instructions.
4. Approved returns must be shipped back in their original condition.

4. Refunds

Once your returned product is received and inspected:

• Approved refunds will be processed using the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be made via bank transfer or mobile financial services.
• Refund processing times may vary depending on your payment provider.

5. Exchanges

If the requested product is available, we may offer an exchange instead of a refund.If the replacement item is unavailable, a refund or store credit may be offered.

6. Shipping Charges

• If the return is due to our mistake (wrong, defective, or damaged product), Modhumala will cover the return shipping cost.
• For other approved returns, return shipping costs may be the customer's responsibility.

7. Order Cancellation

Orders may be cancelled before they are dispatched.Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

8. Need Help?

If you have any questions regarding returns or refunds, please contact our customer support through the contact information available on our website. We are committed to resolving issues fairly and promptly.